Running A Business Into The Ground - Great American Dream
You`re excited because you have just launched your first business, you have seen many of the same business that you chose come and go some failing completely and closing up but you still have that sense of pride that comes with making your very own business come to life, that gut feeling that you can and will make it.
You hire a small staff that you assume has a good background in the service you are providing. The first month is awesome, people are coming and checking out everything, money is coming in.
Now its six weeks into this new business and the traffic is slowing down, some people even voicing their disappointment, but as the proud owner you shake those few complaints off.
A couple more weeks pass and there is only a handful of people coming in, the bills are beginning to come in also, but with no money how will you pay those bills?
What to do?!
To run a good business you must have an excellent manager!
The staff CAN make or break your business. Whether they are rude to customers or if they are to nice.
Let me explain.
For instance :
Once I walked into Taco Bell and asked " what do you have good today?"
The cashier said while making this horrible face " I don`t know, I don`t eat here!"
I smiled and replied " you don`t eat her, nether will I!" I turned and walked out.
That was a bad call for the cashier to comment like that because it was a loss of money for that business, whether she liked the food or they were dirty she should have never said she did not eat at the place of her employment.
Running a roofing business is not just hard but a demanding job that needs all of the employees attention, they could fall or hurt themselves.
This man went to this roofing company and hired them to do his roof, about half way done the man walked up mid day and was talking to one of the employees and he smelled alcohol on his breath, this was not a good impression of the business now that he found out the employees were drinking on the job.
The man put the word out, This company allows the employees to drink on the job.
It was not the owners fault but POOR management, the manager should have fired that employee, but now the word of mouth is out and his business WILL suffer because of this one person.
A retail store.
Walking in the door you should be acknowledged by a member of the staff, if you need help someone should be there to assist you. If no one cares, then that customer will walk out that door and go to your competitor.
Once again, one person can make or break your reputation as a good quality place to shop.
Same goes for an online business.
When you put your hard earned money into setting up a site and then you walk off allowing a couple people to work it you depend on good management for your site.
The first couple of months things are doing good,but all of the sudden people no longer are coming to your site.
Some even make complaints because of the staff but the owner has turned a deaf ear to those complaints because the staff is assuring the owner its just one or two people, get over it.
Soon the staff has ran off all the people that was making the owner the money.
Just remember, whether its a restaurant or an online site, the staff must be trained to be kind to ALL. After all its YOUR money and not theirs.
The old saying is " The customer is always right!"
By Andria Perry
Photo By Andria Perry